My Professional Plumber
Effective Date: September 30, 2026
My Professional Plumber (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request plumbing services, communicate with our team, or interact with our advertising.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
We may collect the following categories of information:
Information You Provide
Name, phone number, email address, and service address.
Information submitted through contact forms, service requests, scheduling tools, or other website features.
Details about your plumbing needs, service history, appointments, and communications with our team.
Information you provide when communicating with us by phone, email, or text message.
Information Collected Automatically
When you visit our website, we or our service providers may automatically collect:
IP address and approximate geographic location.
Browser type, device information, and operating system.
Pages visited, links clicked, time spent on the website, and referring websites.
Information about interactions with our website and online advertisements.
Cookie identifiers and similar tracking information.
Information from Third Parties
We may receive information from service providers and advertising or analytics platforms that help us operate our business, understand website activity, measure advertising performance, and respond to customer inquiries.
We may use the information we collect to:
Respond to questions and requests for plumbing services.
Schedule appointments, dispatch technicians, and provide estimates.
Communicate with you about appointments, service updates, billing, and customer support.
Maintain customer records and manage our business operations.
Improve our website, services, customer experience, and internal processes.
Measure the performance of our marketing campaigns and advertisements.
Understand how visitors find and use our website.
Send promotional offers or service-related communications where permitted by law and consistent with your preferences.
Protect against fraud, security threats, and unauthorized activity.
Comply with applicable legal obligations and enforce our rights.
Phone Calls
When you call My Professional Plumber, we or our service providers may collect your phone number, call duration, call routing information, and other call-related details to respond to your inquiry, manage customer service, and evaluate our operations.
Calls may be recorded or monitored for quality assurance, training, customer service, and business purposes. Where required, we will provide notice and obtain any necessary consent.
Text Messages
If you provide your phone number and consent to receive text messages, we may use it to communicate about appointments, service updates, customer support, or promotional offers, depending on the consent you provide.
Message frequency may vary. Message and data rates may apply.
You may opt out of promotional text messages at any time by replying STOP. For assistance, reply HELP or contact our office.
Consent to receive promotional text messages is not a condition of purchasing plumbing services. We do not sell or share your mobile phone number or SMS consent information with third parties for their own marketing purposes.
Our website and authorized service providers may use cookies, pixels, tags, and similar technologies to operate the website, understand visitor activity, and measure advertising effectiveness.
These technologies may be used for:
Essential functions: Supporting website operation, security, and basic functionality.
Analytics: Understanding website traffic, visitor behavior, and how people interact with our content.
Advertising: Measuring advertisements, understanding which campaigns generate inquiries, and, where enabled, delivering relevant advertising.
You may be able to manage cookies through your browser settings or any cookie-preference tools available on our website. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will provide appropriate notice and obtain consent before using nonessential tracking technologies.
We may use third-party services, including Google Analytics, Google Ads, and other advertising or analytics providers, to understand website activity and measure the effectiveness of our marketing.
These services may collect information such as:
Website visits and interactions.
Device, browser, and technical information.
Advertising interactions and campaign identifiers.
Approximate location and referral information.
Depending on the services enabled and your settings, these providers may use cookies or similar technologies to recognize your browser or device across websites and services.
You can manage certain advertising preferences through the relevant third-party platforms and your browser settings. We do not control the privacy practices of independent third-party websites or services.
We do not sell your personal information for money.
We may disclose information in the following circumstances:
Service Providers
We may share information with trusted vendors that help us operate our business, including website hosting providers, customer relationship management systems, scheduling and dispatch platforms, call-tracking services, payment processors, analytics providers, and communications services.
These providers may access information only as reasonably necessary to perform services on our behalf, subject to applicable contractual and legal obligations.
Advertising and Analytics Partners
We may allow certain advertising and analytics providers to collect website information through cookies and similar technologies to measure advertising performance and understand visitor activity. Depending on applicable law and the technologies used, this activity may constitute sharing or targeted advertising.
Legal and Safety Requirements
We may disclose information when reasonably necessary to comply with applicable laws, legal processes, or government requests, protect our rights and property, investigate fraud, or protect the safety of our customers, employees, and others.
Business Transfers
If our business is involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to applicable privacy laws.
We do not authorize our service providers to use customer information for their own independent marketing purposes.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business and customer records, resolving disputes, and meeting legal, accounting, and regulatory requirements.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal obligations.
When information is no longer needed, we will take reasonable steps to delete, securely dispose of, or de-identify it, subject to applicable law and legitimate business needs.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.
However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.
Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Obtain a copy of certain information in a portable format.
Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.
Withdraw consent where processing is based on consent.
Appeal certain decisions concerning your privacy requests where required by law.
To exercise an applicable privacy right, contact us using the information in the Contact Us section below. We may need to verify your identity and the legitimacy of your request before responding.
We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.
You may also opt out of promotional emails by using the unsubscribe link included in the message, where available.
Our website and services are intended for adults and are not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 through our website. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.
Our website may contain links to third-party websites, applications, or services. These third parties operate independently and have their own privacy policies and practices.
We are not responsible for the privacy, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable laws.
When we make changes, we will update the Effective Date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically to stay informed about our privacy practices.
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact us:
My Professional Plumber
Website: https://myplumbertn.com
Phone: 865-312-6119
Mailing Address: 7357 Morton View Lane, Powell, TN 37849
Please include enough information for us to understand and respond to your request. Do not include sensitive personal information unless it is necessary for your inquiry.